Your Work You answer incoming client calls for the call centre clients who contract you. Some clients also contract for outgoing calls.
Your Workplace You work from your own home office using your own PC work station. You are connected to your contact centre clients through our remote Network.
Your Work Training You are fully trained, on-line, for each of your chosen clients call types. Training time varies by client, it can be few days or sometimes a week or two. You are required to pay a small fee for your training courses.
Your Work Contract You do not work for ContractXchange. You contract your services directly with the recruiting clients who advertise on this site. Clients are responsible to you for the work provided, your supervision, administration, scheduling and pay. Full contract details are viewable in ContractXchange Members Section.
Your Business Over time, you can build up your agent business by adding different customer service centre clients. With more clients you have a greater variety of work, more opportunities and, of course you will earn more money.
Your Work Hours You have the opportunity to work flexible hours, sometimes for very short periods. You can work as many or as few hours as you like, as long as you satisfy your clients schedules.
Your Work Schedule You post your available time for the coming week in the online ContractXchange scheduler. The scheduling system automatically integrates your available time with your clients needs. You can swap shifts with other Contract Agents on the scheduler swap board. You can also commit to a standby status for extra work.
Your Work Payment You are usually paid on a per call basis, the fee per call is set by your clients. You are paid directly by your contact centre clients. Payment is bi-monthly and deposited electronically to your bank account. Income expectations, with a mix of clients, should average about £12.00 per hour.
Your Work Overhead As an independent business you pay for the (largely tax deductible) costs of running your office including; equipment, connections and operating fees.
